16:00 Update

No progress reported by AT&T. A backbone OC3 circuit to us is still down, and they keep telling us that they are working hard on it. Our account manager in AT&T is very resourceful, and has been on the line with us from the very first minute. However, it seems quite difficult to get them to involve the right people to get this resolved... we are hoping that we can provide better news every single time we write these updates...